Promotion & development of the BA function within organisations
Establishment and building of internal relationships
Project consulting & troubleshooting
BPR & optimisation
Project resourcing, estimation & scoping
Workshop facilitation
Stakeholder management
Business objectives & requirements analysis
Agile (Scrum) / RUP & UML certified
Functional requirements analysis -
- User Stories, Acceptance Criteria (BDD), Product Backlog Refinement 
- Sprint planning, Task Estimation (facilitation)

- Process mapping As-is/To-be and Pain point analysis
- Use Cases - modelling, analysis and specification
- Data Dictionary / Validation Rules (inc. localisation)
- Activity & Context diagrams
- Traceability
Operational design and readiness for online systems (payments, helpdesk, complaints, fraud), and mobile apps (various platforms)